People
The people in an organisation are the core of the FOI service and in any authority will be the variable that affects FOI performance the most.
| Your answers |
Rating |
| Across the organisation, people understand that FOI is important. |
0 |
| Across the organisation, people are confident and capable in their role in the FOI process |
2 |
| All people are trained to a level appropriate for their role in the FOI process |
3 |
| All staff are accountable for FOI performance relative to their role. |
3 |
| Everyone knows who’s responsible for each part of the process |
3 |
| People understand the shared effort of FOI and work collaboratively to ensure good whole-organisation performance |
2 |
| We can find out where information is, and who’s responsible for it for most requests that come in |
1 |
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Process
Process is the formalisation of the FOI/SAR service, where organisations have made structured, organised changes to their working processes to accommodate FOI/SAR laws, made resources available to meet obligations, and where some have made transparency central to their working culture
| Your answers |
Rating |
| Our FOI performance is important to managers across the organisation |
0 |
| We have all the information we need to actively assess our FOI performance |
2 |
| If we notice our compliance rate dropping, we can find the problem and make changes to correct it |
3 |
| We find good ways of working and share them across the organisation to everybody’s benefit |
3 |
| If staff need help fulfilling request responses, practical guides are available |
2 |
| We proactively publish information that’s frequently asked for. We have a publication scheme and publish responses to a disclosure log. We use the disclosure log to answer requests that have already been answered |
1 |
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Technology
Technology supports councils in the provision of their FOI/SAR service in many ways. Critically, technology provides automation to alleviate workload, and adds structure to the service, with business rules and statuatory requirements built into technology there is less need for staff to be highly-trained experts in the subject matter.
| Your answers |
Rating |
| Our technology helps us with the specifics of FOI. It knows about the time limits, Public Interest Tests and exemptions |
0 |
| Our technology does a good job at supporting us to collaboratively respond to FOI |
2 |
| In general, retrieving information from our systems and databases for FOI requests is straightforward |
3 |
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